Do I need a doctor’s referral for physiotherapy treatment?
No, you do not need a referral from your GP. We can lodge all necessary paperwork with ACC, if required. We actively communicate with your GP with regards to your injury and your rehabilitation plan, where appropriate. Certain insurers do require you to see a GP before they will authorise physiotherapy treatment.
How can physiotherapy help me?
Our physiotherapists will aim to reduce you pain and help get you active again as fast as possible. We will diagnose your injury and identify the cause of your pain and then provide an individualised treatment plan that includes manual therapy techniques, strengthening and corrective exercises. We will also take the time to explain and educate you about your injury and then implement strategies to help reduce this risk of reinjury and reduce your pain.
How can I make an appointment?
What are your opening hours?
Monday - Friday from 7am - 6pm.
Do you have onsite parking?
Yes, we have plenty of onsite parking available at our clinic which are clearly sign posted within the carpark.
What conditions do we treat?
- Hamstring tears
- Groin strains
- Quadriceps tears
- Calf tears and strains
- Achilles tendon injuries
- Disc prolapse/herniated disc/bulging disc
- Sacroiliac joint pain
- General back pain
- Disc prolapse/herniated disc/bulging disc
- General neck pain
- Wry neck
- Rotator cuff tears
- Shoulder dislocations/subluxation
- AC joint pain
- Impingement syndrome
Elbow & Wrist Injuries
- Tennis Elbow
- Golfers Elbow
- Radial head dysfunction
- Scaphoid injuries
- General elbow and wrist injuries
- Labral tears
- Gluteus medius tendinopathy
- Femoracetabular impingement
- Pelvic injuries
- ACL/MCL/PCL/LCL injuries
- Meniscal injuries
- Patellofemoral pain
- Patella tendinosis
- Osgood-Schlatters syndrome
Ankle & Foot Injuries
- Medial and lateral ankle sprains
- Syndesmosis injuries
- Cuboid syndrome
- Plantar Fasciitis
- Achilles tendinosis
Pre and Post Operative Rehabilitation
- Shoulder stabilisations
- Rotator cuff repairs
- Knee, hip and shoulder replacements
- Tibia/fibula fractures
- Ankle/syndesmosis stabilisations
- ACL reconstructions
- Meniscal repairs
- Labral repairs
- Work injuries
- Over use and repetitive injuries
- Growing pains
How long does a physiotherapy treatment session last?
Your initial and follow up treatments are 30 minutes in duration. Each treatment is one on one with our physiotherapists undivided attention and no interruptions. Each treatment will be tailored to your specific rehabilitation needs.
What can I expect at my first visit?
In this session we ask you about your injury history, what activities aggravate and ease your symptoms and medical history. We will then go through a thorough assessment of your movements, strength, flexibility, and palpate the area. We will also check to see if there are any biomechanical faults that need correcting to help settle your injury. A treatment plan will then be developed and implemented to help you return to your desired activities.
Does ACC cover all costs of treatment?
ACC helps pay for part of the cost of your physiotherapy treatment - please refer to our pricing page for our surcharge prices
Is the cost of physiotherapy covered by medical insurance?
This depends on your individual policy and we would ask all patients to check with their insurer. We are a Southern Cross Easy Claim provider. If you are eligible, we can find out on the spot if your policy will cover any part of your surcharge costs and we can charge Southern Cross directly. Please note that policy coverage varies - you may be fully covered; however, our receptionist will let you know if you have anything to pay.
What is ACC?
The Accident Compensation Corporation (ACC) delivers New Zealand’s accident insurance and provides no-fault personal injury cover for all New Zealanders and visitors to our country. Our physiotherapists will assess you and can submit all applicable paperwork to ACC for a claim for your accident.
What do I need to bring?
Please bring all information relevant to your injury - this may include your referral, scan and/or x-ray results, previous exercise sheets and ACC information. You may wish to wear loose fitting clothing, dependant on your injury is located. We can also provide shorts and modesty gowns if required. You are welcome to bring along a support person to any of your appointments.
What if I need to cancel my appointment?
If you become aware that you are unable to attend your scheduled appointment time, we ask that you call our clinic on 09 631 5991 as soon as possible to reschedule if necessary but also to allow our physiotherapists the opportunity to offer this appointment slot to another waiting or urgent patient.